Privacy Policy

Privacy Policy



1. Information We Collect

When you interact with the chatbot, we may collect the following types of information:

  • Information You Provide Directly: Such as your name, email address, or any other data you choose to share during the conversation.

  • Chat Content: The messages you send through the chatbot may be stored or analyzed to improve responses and overall service quality.

  • Technical Information: Including your IP address, device type, operating system, and usage data, which help us enhance system performance and security.

2. How We Use Your Information

We use the collected information for purposes such as:

  • Operating and improving the chatbot service.

  • Personalizing the user experience based on prior interactions.

  • Responding to your inquiries and providing customer support.

  • Analyzing usage patterns to enhance functionality.

  • Complying with legal obligations.

3. Information Sharing

We do not sell your personal information. However, we may share it in the following circumstances:

  • Service Providers: With third-party vendors who help us operate or analyze the chatbot, under strict confidentiality agreements.

  • Legal Requirements: If required to do so by law, regulation, or legal process.

  • Protection of Rights: To protect the rights, safety, or integrity of our services or users.

4. Data Storage and Security

  • Your data is stored on secure servers.

  • We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, or destruction.

5. Your Rights

Depending on applicable laws (such as GDPR or CCPA), you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict certain processing activities.

  • Withdraw your consent at any time.

To exercise your rights, please contact us at: b.himaydh@auracenters.com

6. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review it periodically.